
Rebecca G
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There are glitches when booking the Shinkansen which are frustrating. It's difficult to get good customer service on chat. prices aren't any cheaper for the bookings I made as some bookings are exempt from discounts. The positive side is your bookings are in one place. I've updated this to a one star because of poor customer support. I had a very sour experience.
52 people found this review helpful
Klook Travel Technology Ltd.
25 September 2025
Dear Rebecca,
Thank you for using Klook and sharing your experience of Shinkansen booking. To help us assist you more effectively, please double-check if you selected the chat topic in the chat room? It allows our system to direct your inquiry to the next available service agent.
Thank you for your support and understanding.
Sincerely,
Mia W.

komal tak
🚨 Beware of this platform 🚨 What a pathetic service! Never ever book anything from them. We booked a tour and had to change the dates, so we cancelled (it was clearly marked 100% refundable). Their team sent us a “transaction ID” claiming they released the refund… but guess what? When I checked with my bank, there was no sign of the money. This feels like nothing but a SCAM. ❌
47 people found this review helpful
Klook Travel Technology Ltd.
05 October 2025
Dear Komal
To help us investigate this matter, could you please provide us with more details of your booking details through https://forms.gle/THVtSV4XJ1nWrFHM8.
This will allow us to access your booking records and correspondence, and enable us to get back to you with a more comprehensive solution.
Thank you and best regards,
Jenny k

Gaurav Uttrani
I’m extremely disappointed with how Klook handled my issue. Due to a system glitch, I was charged twice for the same tickets, and despite clearly proving it, they refused to refund my money. Instead, they offered just 30% of the amount in Klook credits, which is completely unfair. It’s unacceptable that customers have to bear the loss caused by Klook’s own technical issue. I’ve always trusted the platform, but this experience shows how poorly they handle genuine customer concerns.
2 people found this review helpful
Klook Travel Technology Ltd.
23 October 2025
Dear Gaurav
Thank you for using Klook and taking the time to leave us a review. We are sorry that the booking experience didn't meet your expectations and understand your disappointment. Your feedback has been noted and we hope to serve you better in the future. Your understanding and support are highly appreciated. Cheers Jenny k