
colin wharton
Worked fine with 2 phones no problems. Started using a keypad instead on a daily basis with no problems. Tried to use the app to set up a new user for the keypad and discovered the lock and keypad aren't available in the app because I haven't used it for a while. Good job I wasn't outside with a flat keypad battery when I found out about this "Feature"
3 people found this review helpful
Nuki Home Solutions GmbH
7 July 2025
Thank you for your feedback. We’re sorry to hear that you’re experiencing difficulties with your Keypad. We’d be happy to look into your case in detail to find a suitable solution. Please contact our support team via the "Help" section in your Nuki app.

Lennart Bartelt
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Such a great idea and totally reliable (in that, eventually, it always opens the door), yet just incredibly slow and inconsistent. Sometimes it opens everything straight away, sometimes you have to wait minutes(!) only to have the doors open when you're long inside. It's just so frustrating and ludicrous. Also, one has to restart the app regularly whenever the status can't load.
22 people found this review helpful
Nuki Home Solutions GmbH
31 January 2025
Hello Lennart,
we are sorry you are unhappy with how your Smart Lock works. A delayed Auto Unlock is caused by the Smart Phone updating the location data too late. There is unfortunately nothing the Nuki App can do to change this behaviour as the App and the Smart Lock are just trying to trigger the Auto Unlock as soon as possible.
-Nuki Team

Harsen Hegger
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Since the update, I cannot disable "remember security code" option. How secure it is! 🤣🤣😂🤣 Even if I untick the option, it comes back. And stop enabling this save function by default. Why do you think it is convenient? I want to keep remembering my password with a thing between my two ears!
Nuki Home Solutions GmbH
7 October 2025
Thank you for your feedback! We'd be happy to look into this further. Please contact our support via the Nuki app (Menu > Help > Contact Support) so we can assist you directly. Nuki Team